Terms of Service

By accessing or using the Smart Haul platform, mobile applications, APIs, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these terms.

We may modify these terms from time to time. If we make material changes, we will notify you at least 30 days in advance via email or an in-product notice. Continued use after changes take effect constitutes acceptance.

You must be at least 18 years old and capable of forming a binding contract to use Smart Haul. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

You agree to notify us immediately of any unauthorized access or breach. Smart Haul is not liable for any loss or damage arising from your failure to secure your account.

Each user seat is for a single named individual. Sharing credentials across multiple individuals is prohibited and may result in account suspension.

Paid plans are billed in advance on a monthly or annual basis via Stripe. You authorize us to charge your chosen payment method for all fees incurred. All fees are non-refundable except where required by law.

Trials convert automatically to the selected plan on day 8 unless cancelled before the trial ends. You may downgrade or cancel at any time from your workspace settings; changes take effect at the next billing cycle.

If payment fails, we will retry up to three times over seven days. After that, your workspace may be suspended until payment is resolved.

You may not use Smart Haul to:

• Violate any applicable law, regulation, or industry rule.
• Infringe intellectual property rights or upload malicious software.
• Scrape, crawl, or spider the service outside of published APIs.
• Circumvent access controls, rate limits, or security measures.
• Transmit harassing, defamatory, or discriminatory content.
• Resell, sublicense, or timeshare access without written consent.

Each plan is subject to usage limits described at signup (e.g., driver count, load volume, storage). Exceeding fair-use thresholds may trigger an upgrade prompt or throttling.

We may adjust pricing or plan features with 30 days' advance notice. Existing commitments are honored through the current term; renewals are at the then-current rate.

You retain full ownership of all data you upload, create, or import into Smart Haul. We claim no ownership over your operational records, driver lists, load sheets, or documents.

You grant Smart Haul a limited, non-exclusive license to process, store, and transmit your data solely to operate, improve, and secure the Services. We will not sell your data or use it to train generative models without your explicit consent.

Our handling of personal data is governed by our Privacy Policy.

Smart Haul owns all intellectual property rights in the platform, software, documentation, designs, and branding. These terms do not grant you any license to our patents, copyrights, trademarks, or trade secrets except as necessary to use the Services.

Feedback you provide may be used without obligation or compensation.

To the maximum extent permitted by law, Smart Haul's aggregate liability is limited to the total fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data loss, even if advised of the possibility.

Nothing in these terms limits liability for gross negligence, willful misconduct, fraud, or death or personal injury caused by our negligence.

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend access immediately for abuse, fraud, non-payment, or activity that threatens the security or stability of the platform.

On termination, your data is retained for 30 days to allow export, after which it is permanently deleted unless legally required to retain longer.

Support availability depends on your plan. Starter plans include community and email support. Growth plans add live chat with a 24-hour SLA. Enterprise plans include phone support, a named customer success manager, and custom SLAs.

We target 99.9% monthly uptime for the core platform, excluding scheduled maintenance and force majeure events. See our Status Page for real-time availability.

These terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law principles. Any dispute arising from these terms will first attempt to be resolved through good-faith negotiation. If unresolved within 60 days, disputes will be settled by binding arbitration in Dallas, Texas, under the rules of the American Arbitration Association.